PRIVACY POLICY

1. Purpose of Collecting Personal Information

We collect personal information for the following purposes:

• To process orders and provide delivery services

• To send order updates and offer post-sale support

• To provide promotions, product updates, or special offers

• To improve service quality and the shopping experience

2. Types of Information Collected

• Full name, phone number, and email address

• Delivery address

• Customer feedback or comments

• Payment information (if applicable)

3. Scope of Information Use

Personal information is used solely within Halise Tea and is not shared with third parties, except in the following cases:

• With delivery partners, for order fulfillment

• With authorized authorities, when legally required

4. Information Retention Period

Personal data will be stored until:

• The customer requests deletion

• The purpose for which the information was collected is no longer relevant

• Or as required by current e-commerce data retention laws

5. Data Security

Halise Tea applies appropriate security measures to protect customer information, including:

• Data encryption within our system

• Restricted internal access to personal data

• No storage of payment card details on our system

6. Customer Rights Regarding Personal Information

Customers have the right to:

• Review, update, or modify the personal information they provided

• Request deletion or suspension of the use of their personal information

• File a complaint if their information is used improperly

Please contact us through our official channels to exercise your rights.

7. Policy Changes

Halise Tea reserves the right to update this privacy policy in accordance with legal requirements or operational needs. Any changes will be publicly announced on our website.