Halise Tea – The first naturally oxidized lotus leaf tea in Vietnam
Purchase policy
Halise Tea always puts the customer experience first. Below are our official policies on purchasing, shipping, returns, and privacy — ensuring transparency and peace of mind in every transaction.
Frequently Asked Questions
What makes Halise lotus leaf tea different from regular lotus tea?
Halise Tea uses oxidized lotus leaves, which gently reduce the strong medicinal properties while preserving valuable nutrients. This process creates a milder, smoother flavor compared to traditional fresh or sun-dried lotus leaves.
Where can I order Halise Tea?
You can place your order directly through the Halise Tea fanpage or via our hotline/Zalo.
Does Halise Tea offer nationwide delivery?
Yes. We deliver nationwide through trusted shipping partners. Delivery time ranges from 2 to 5 business days, depending on your location.
What should I do if the product arrives damaged?
You can refuse to accept the delivery or contact us for assistance with a replacement. Halise Tea will coordinate with the shipping company to resolve the issue.
Can I exchange or return products?
Yes, if the product is defective due to manufacturing issues or damaged during shipping. Please notify Halise Tea within 3 days of receiving your order.
How is the shipping fee calculated?
The shipping fee is calculated per delivery unit or as agreed upon when placing the order.
